Overview
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- “Keells” is a chain of ~10,000 square foot modern grocery retail outlets
- Nexus Mobile, one of the most successful loyalty programmes in the country, reaching over 90,000 customers
- John Keells Office Automation (JKOA) recorded encouraging volume growth in its mobile phone category in 2017/18.
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JKOA adopted a business-wide customer support module to enhance visibility and efficiency throughout the value chain, from sales agents to end consumers.
